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Terms of Service

Last updated 20 October 2026

On this page
  1. 1. Acceptance of these terms
  2. 2. The service
  3. 3. Eligibility and accounts
  4. 4. Plans, credits and payment
  5. 5. Acceptable use
  6. 6. Your content and AI output
  7. 7. Intellectual property
  8. 8. Third-party services
  9. 9. Privacy
  10. 10. Availability and changes
  11. 11. Disclaimers
  12. 12. Limitation of liability
  13. 13. Indemnity
  14. 14. Termination
  15. 15. Governing law and jurisdiction
  16. 16. Contact

These terms (the “Terms”) govern your access to and use of the Outbind website at outbind.ai and the Outbind app at app.outbind.ai, on the web dashboard and on WhatsApp (together, the “Service”). If you have signed a separate agreement with us, that agreement applies where it differs from these Terms. Outbind is a product operated by Outbind AI LLC, a limited liability company formed in the State of Wyoming, United States (“Outbind”, “we”, “us” or “our”). By using the Service you agree to these Terms.

1. Acceptance of these terms

By creating an account, accessing the Service, or otherwise submitting your details to us, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Service. If you are using the Service on behalf of an organisation, you confirm that you are authorised to accept these Terms on its behalf.

2. The service

Outbind is the autonomous client engine for founders, agencies and sales teams. You use it through the Outbind app at app.outbind.ai, from the web dashboard and on WhatsApp. It helps you find businesses that fit your ideal client, research them, write and send emails and messages from accounts you connect, follow up, and keep track of replies. Autopilot does this for you on its own, without asking before each message, unless you choose to check each email before it goes out.

We keep improving the Service, so features may change, be added or be removed. If we remove a major feature of a paid plan, we will tell you in advance. Any statements about what Outbind will do in the future are aims, not promises.

3. Eligibility and accounts

You must be at least 18 years old to use the Service. The Service is for business use only: by using it you confirm that you use it for your trade, business or profession and not as a consumer, that you meet this age requirement, and that you are able to enter into a binding agreement with us. If you are using the Service on behalf of an organisation, you confirm that you are authorised to do so on its behalf.

Anyone can create an account at app.outbind.ai. You sign in with a code we email to you, a password, a passkey or your Google account. You are responsible for keeping your sign-in details and access to your email account secure, for all activity under your account and by the team members you invite, for providing accurate information, and for keeping it up to date. You agree to notify us promptly at legal@outbind.ai if you suspect any unauthorised use of your details.

4. Plans, credits and payment

Every plan starts with a 7-day free trial. The trial includes the plan’s features, 1,000 credits and a small AI allowance. The plan’s full monthly credits and LinkedIn sending start when the paid plan starts. We ask for a card when you sign up. Unless you cancel before the trial ends, we charge your card for the plan you picked on day 7, and the plan then renews as described below. If you cancel during the trial, you are not charged and the plan stops when the trial ends. You can also start paying sooner from Billing in the app. The plan, its price, the credits, seats and add-ons it includes, any usage limits, and any taxes that apply are shown before you pay. Plans are billed monthly or yearly in advance and renew automatically at the end of each billing period until you cancel. Payments are handled by our payment provider, and we do not store your full card details.

A plan includes a number of credits each month. Actions such as finding a contact or an email address use credits, and the app shows how many credits an action uses. Plans may also include a monthly allowance for AI use. Plan credits you have not used by the end of a billing month do not carry over, and when a plan ends its unused plan credits end with it. Credits you buy separately are not affected by that monthly reset. If a search finds no results, or an action fails because of a problem on our side, we return the credits it used. Credits have no cash value and cannot be transferred or exchanged for money.

You can cancel your plan at any time in the app. Cancelling takes effect at the end of the current billing period (month or year), and you keep your plan until then. When you upgrade or downgrade, the app shows what changes, when it applies and what you pay before you confirm. Unless the law requires otherwise, fees already paid are not refunded. We may change our prices by telling you by email at least 30 days before the change applies to you, and you can cancel before then. If a payment fails, we may pause the paid parts of the Service until it is paid.

5. Acceptable use

You agree to use the Service lawfully and in good faith. In particular, you must not:

  • Misuse, disrupt, overload, probe or attempt to gain unauthorised access to the Service or its underlying systems, networks or data.
  • Scrape, harvest, crawl or collect data from the Service by automated means, or attempt to circumvent any bot check or rate limit.
  • Submit details that are not your own or that are false, or impersonate any person or organisation.
  • Introduce malware, attempt to reverse engineer the Service, or use it to develop a competing product.
  • Use the Service for any unlawful, fraudulent, infringing or abusive purpose.

If you use Outbind to contact people, you must comply with all applicable anti-spam and data protection laws. You are responsible for having a lawful basis for your messages, for obtaining any consents it needs, for identifying yourself in your messages, and for honouring opt-outs, and you must follow our Acceptable Use Policy. By default, Autopilot sends messages for you without asking each time, within the limits and sending hours you set, and you remain responsible for them as the sender. You can turn on “Check each email before it goes out” so that each email waits for your approval first. Outbind checks its suppression list before every send, but that does not replace your own legal obligations as the sender.

If you connect other services (Gmail, Outlook, Instagram, X or LinkedIn), you must also follow their terms. Connecting a personal LinkedIn account works with your signed-in LinkedIn session rather than an official LinkedIn API, which LinkedIn’s terms do not allow, and LinkedIn may restrict or close that account. You choose to connect it at your own risk. We may pause sending from any connected account to protect its reputation or to stop abuse.

6. Your content and AI output

You keep ownership of the data and content you put into the Service, such as your contacts, messages, notes and files. You give us permission to host, copy, process and display it only as needed to provide, secure and support the Service for you, and as section 9 describes for business contact details. You confirm you have the rights you need to give us that permission.

Outbind uses AI to research prospects, score them, write messages and sort replies. AI output can be wrong or incomplete, so check it before you rely on it. Messages written by Outbind are yours to use once they are created, and you are responsible for what is sent from your accounts, including with Autopilot on. We do not use your messages or the contents of your connected mailboxes to train AI models.

7. Intellectual property

The Service and all of its content, including the Outbind name, logo, text, design and software, are owned by or licensed to Outbind AI LLC and are protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Service for your business while your account is active. You must not copy, reproduce, modify, distribute or create derivative works from any part of the Service except as expressly permitted by us or by law. All rights not expressly granted to you are reserved.

If you send us feedback, ideas or suggestions about the Service, you agree that we may use them without restriction or obligation to you, while you keep any rights you already hold in the underlying ideas.

8. Third-party services

We rely on third-party providers to run the Service, such as our hosting, email, AI, business data, payment, bot-check, analytics and error-monitoring providers. We describe them by what they do, not by name. The Service also works with services you choose to connect, such as Gmail, Outlook, Instagram, X, LinkedIn and WhatsApp. Our providers are described in our Privacy Policy. Their own terms and policies may also apply to the parts of the Service they power, and we are not responsible for the content or practices of any third-party site or service we link to.

We also run an Outbind community server on Discord (discord.gg/outbind). Joining is optional. Discord’s own terms apply to your use of it, and while you are there you agree to be respectful, to keep on topic, and not to post spam, advertising, other people’s personal data, or anything unlawful or abusive. We may remove messages and members who break these rules. Answers given there are general help, not advice about your account; for account, billing or data questions, email us (section 16). Never share passwords, payment details or other private account information in the community.

9. Privacy

Our Privacy Policy explains how we collect and use personal data on the website and in the Outbind app, and the rights people have over that data. The Privacy Policy forms part of these Terms, and by agreeing to these Terms you confirm that you have read it.

Business contact details you add to the Service, such as names, job titles, work email addresses and company details, may also be kept in Outbind’s business contact database and used to provide the Service to other customers, as our Privacy Policy describes. We do not record that they came from you. You confirm that you are allowed to share these details with us for that purpose. The contents of your messages, your notes, your deal values and your private CRM fields are never added.

When we process personal data on your behalf, our Data Processing Agreement applies and forms part of these Terms.

Our Cookie Policy lists the cookies and similar technologies the Service uses. Apart from the few that are strictly necessary, they are off unless you agree to them in the cookie banner, and you can change your choice at any time using “Cookie settings” in the footer. Using the Service does not require you to accept them.

10. Availability and changes

We may change, suspend or withdraw all or any part of the Service, and we may update these Terms, at any time. Where we make material changes to these Terms we will update the “last updated” date above and, where reasonably practicable, take appropriate steps to bring the changes to your attention. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree to a change, your remedy is to stop using the Service and close your account.

11. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all implied warranties, terms and conditions, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that any results (such as contact details, email checks, research or replies) will be accurate, complete or reliable, or that your messages will lead to any particular outcome.

12. Limitation of liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Subject to that, and to the fullest extent permitted by law, we will not be liable for any indirect or consequential loss, or for any loss of profits, business, goodwill, data or anticipated savings, arising out of or in connection with your use of, or inability to use, the Service. Our total liability to you in connection with the Service is limited to the fees you paid us for the Service in the 12 months before the event that gave rise to the claim.

13. Indemnity

To the fullest extent permitted by law, you agree to indemnify and hold harmless Outbind AI LLC and its officers, employees and agents from any claims, losses, liabilities and reasonable expenses that arise out of your misuse of the Service, your breach of these Terms, or your violation of any law or the rights of a third party, including through messages you send using the Service.

14. Termination

You may stop using the Service at any time, and you can cancel your plan or ask us to close your account whenever you like, as described in section 4 and in our Privacy Policy. We may suspend or end your access to the Service, in whole or in part, if we reasonably believe you have breached these Terms or to protect the Service, other users or our rights. You can download your workspace data as CSV files from the app at any time, so please do so before you close your account. After it closes, we delete your data as our Privacy Policy describes. Any provisions that by their nature should survive termination, such as the sections on intellectual property, disclaimers, limitation of liability, indemnity and governing law, will continue to apply.

15. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. You and we agree that the state and federal courts located in Wyoming will have exclusive jurisdiction to settle any such dispute or claim. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact

If you have any questions about these Terms, please contact us at legal@outbind.ai. For privacy questions you can reach us at privacy@outbind.ai, and for anything else at hello@outbind.ai. Outbind AI LLC is a limited liability company formed in the State of Wyoming, United States.